Return eligibility
VAUL accepts eligible return requests within 30 days of the confirmed delivery date.
- Return requested within 30 days
- Unused and unworn
- Original condition maintained
- Packaging and included materials retained
VAUL RETURNS & REFUNDS
Returns made clear.
VAUL brings together footwear from multiple brands and aims to make every return request clear, fair and easy to understand. Review the information below for eligibility, refund timing and how to contact our support team.
30-day return window
Clear eligibility requirements
VAUL support when needed
Items that may not be returned
Some products may not qualify for return because of hygiene, safety, condition or final-sale restrictions.
- Worn, washed or altered products
- Products damaged through misuse
- Missing packaging, tags or components
- Products marked final sale
Damaged, defective or incorrect items
Contact VAUL within 14 days when an item arrives damaged, defective or different from what you ordered.
- Include your VAUL order number
- Describe the issue clearly
- Provide clear photos or video when possible
- Include the product and packaging in the evidence
DAMAGED OR INCORRECT ORDERS
Every request is reviewed carefully.
After a request is reviewed and verified, VAUL may provide a replacement, an approved refund or another appropriate resolution based on the circumstances and product availability.
Damage caused by misuse, accidents or normal wear and tear is not covered by this policy.
01
Replacement when available
02
Approved refund
03
Another appropriate resolution
HOW TO REQUEST A RETURN
A straightforward return process.
Contact VAUL
Send VAUL your order number and the reason for your return request through the contact page.
Share the details
Include clear photos or videos when the product is damaged, defective, incorrect or materially different from the listing.
Wait for review
VAUL will review the request and provide return instructions when the return is approved.
Return the item
Follow the provided instructions and use a trackable shipping service whenever possible.
REFUNDS
After the return is inspected.
Once the returned item is received and inspected, VAUL will notify you of the outcome.
Approved refund
Original payment method
Payment provider processing
Usually 5–10 business days
Processing times may vary depending on your bank or payment provider.
RETURN SHIPPING
Return shipping responsibility.
Unless a product is damaged, defective or incorrectly shipped, customers are generally responsible for return shipping costs.
Return postage
Usually paid by the customer
Original shipping charges
Usually non-refundable
VAUL recommends using a tracked service and keeping the shipping receipt.
ORDER CHANGES & CANCELLATIONS
Contact us before fulfillment begins.
Order changes or cancellations may be possible before fulfillment begins. Once an order has been processed or shipped, it may no longer be changed or canceled.
When an order has already shipped, you may submit a return request after delivery under this Return & Refund Policy.
VAUL
MULTI-BRAND. CLEAR SERVICE.
IMPORTANT INFORMATION
A few important points.
01
This policy applies only to purchases made directly through the VAUL online store.
02
VAUL cannot process returns for products purchased from another retailer or third-party seller.
03
Claims involving packages marked delivered are reviewed individually.
04
VAUL is not responsible for carrier delays, customs, severe weather or events beyond our reasonable control.
05
International customers are responsible for customs duties, import taxes and applicable local fees.
VAUL RETURNS SUPPORT
Questions about a return?
Contact VAUL with questions about a return, refund or order. Include your order number so the team can assist you faster.THANK YOU FOR SHOPPING WITH VAUL